19 Tips to Make Your IVR System Less Annoying
Interactive Voice Response (IVR) is usually the first line of communication for a customer when calling any company. There are tons of articles and guides on setting up your PBX IVR in the most optimal way possible. However, customers still tend to find menus and recorded messages when calling a…
Why the Telco Transition to VoIP is a Big Deal
Wireline and wireless carriers are in the midst of a transition that is at least as profound as effects combining the retirement of cord-board operators, the adoption of SS7, and the telecom transition from analog to digital. While the implications are large for the internal telco infrastructure, they are even…
Why You Should Trust Your VoIP Connectivity to Patton SmartNode Gateways, Routers, and Session Border Controllers
Patton Electronics provides network access and connectivity products such as gateways, routers, and session border controllers that support just about every telephony interface so that you can take advantage of VoIP in a variety of ways that suit your needs or existing infrastructure. Patton SmartNode Gateways Patton SmartNode gateways and…